About Us
With essential retail evolution tools, key elements, expertise and proven methodology;
Your business is in the best hands for retail and checkout solutions.
Our Way of Working
CLX proven methodology
Work with retail
businesses around
the world

Identify areas of
opportunity to
improve the
customer
experience and
business efficiencies

Collectively develop
a plan with short,
medium and long
term solutions

Measure the current
customer satisfaction
level in the stores via
real time customer
satisfaction feedback

Implement the
recommended
ideas/solution in select
stores with strong project
and change
management

Measure the
implemented
solutions showing
business and
customer benefits

Ensure solutions are
sustainable and
continue to deliver
the desired results

We do this
by using a skilled group of professionals
specialising in retail change,
project management
and training services

CLX Training Types
5 types of training delivery methods:
Training Programs
CLX optimised training programs with several modules
Living Service
A program that helps team members understand the importance and power of delivering great service, teaching them key skills, verbal and body language and a customer centric mindsets
Topics Covered
- Customer centric
- Cultural change
- Customer awareness
- Ways of working & placing customers first
- Refunds & exchanges
- What good looks like
- Keeping and measuring success (customer metrics)
Customer Service Leadership Training
A training programs targeted at store managers and regional managers to develop their awareness and skills about the power of placing the customer first
Topics Covered
- Personal skills
- Customer experience
- Motivation
- Reward and recognition
- Sustainability training
- Metrics and feedback
Click and Collect
A program that helps store teams understand the process, timing and engagement with customers as they fulfill their online order experience
Topics Covered
- Operational processes & DILO
- Store success criteria
- Customer feedback
- Set up for success & planning and administration
- Business assurances
Fast & Friendly
A program that trains team members how to create a balance between processing transactions quickly without compromising the customer experience.
Topics Covered
- Checkout operations
- Setting up for success
- Scanning techniques, scan rates & Scanning accuracy
- Bag packing techniques
- Product knowledge
- Customer engagement & customer service
- Cash management
Self Checkout
A program that helps stores and team members on-board the new self checkouts and/or the addition of more self checkouts
Topics Covered
- Managing the self checkout area, its queues and Interventions
- Best operating practices and housekeeping
- Customer engagement and interaction
- Operating a self checkout and cash management
- Trouble shooting & technical issues
- Managing loss