About Us
With essential retail evolution tools, key elements, expertise and proven methodology;
Your business is in the best hands for retail and checkout solutions.
Our Way of Working
CLX proven methodology
Work with retail
businesses around
the world
Identify areas of
opportunity to
improve the
customer
experience and
business efficiencies
Collectively develop
a plan with short,
medium and long
term solutions
Measure the current
customer satisfaction
level in the stores via
real time customer
satisfaction feedback
Implement the
recommended
ideas/solution in select
stores with strong project
and change
management
Measure the
implemented
solutions showing
business and
customer benefits
Ensure solutions are
sustainable and
continue to deliver
the desired results
We do this
by using a skilled group of professionals
specialising in retail change,
project management
and training services
CLX Training Types
5 types of training delivery methods:
In-Person Professional Facilitation
Access to professionally accredited training facilitators in Australia, New Zealand, Singapore, Hong Kong and UK
Content and Material Development
Professionally developed capability to write learning content for training programs across multiple platforms; in-person and online
e-Learning
Online training modules for team members to access on computers, phones and tablets at home or at work
Experiential Training
Training methodology that simulates real life scenarios in a controlled environment so participants can put theory to practice to enhance their learning experience
Virtual Reality Simulation & Training
A training methodology that can create real life scenarios in a risk free way at any location at an affordable cost to organisations
-
In-Person Professional Facilitation
Access to professionally accredited training facilitators in Australia, New Zealand, Singapore, Hong Kong and UK
-
Content and Material Development
Professionally developed capability to write learning content for training programs across multiple platforms; in-person and online
-
e-Learning
Online training modules for team members to access on computers, phones and tablets at home or at work
-
Experiential Training
Training methodology that simulates real life scenarios in a controlled environment so participants can put theory to practice to enhance their learning experience
-
Virtual Reality Simulation & Training
A training methodology that can create real life scenarios in a risk free way at any location at an affordable cost to organisations
Training Programs
CLX optimised training programs with several modules
Living Service
A program that helps team members understand the importance and power of delivering great service, teaching them key skills, verbal and body language and a customer centric mindsets
Topics Covered
- Customer centric
- Cultural change
- Customer awareness
- Ways of working & placing customers first
- Refunds & exchanges
- What good looks like
- Keeping and measuring success (customer metrics)
Customer Service Leadership Training
A training programs targeted at store managers and regional managers to develop their awareness and skills about the power of placing the customer first
Topics Covered
- Personal skills
- Customer experience
- Motivation
- Reward and recognition
- Sustainability training
- Metrics and feedback
Click and Collect
A program that helps store teams understand the process, timing and engagement with customers as they fulfill their online order experience
Topics Covered
- Operational processes & DILO
- Store success criteria
- Customer feedback
- Set up for success & planning and administration
- Business assurances
Fast & Friendly
A program that trains team members how to create a balance between processing transactions quickly without compromising the customer experience.
Topics Covered
- Checkout operations
- Setting up for success
- Scanning techniques, scan rates & Scanning accuracy
- Bag packing techniques
- Product knowledge
- Customer engagement & customer service
- Cash management
Self Checkout
A program that helps stores and team members on-board the new self checkouts and/or the addition of more self checkouts
Topics Covered
- Managing the self checkout area, its queues and Interventions
- Best operating practices and housekeeping
- Customer engagement and interaction
- Operating a self checkout and cash management
- Trouble shooting & technical issues
- Managing loss
