About Us

With essential retail evolution tools, key elements, expertise and proven methodology;
Your business is in the best hands for retail and checkout solutions.

Our Way of Working

CLX proven methodology

Work with retail
businesses around
the world

Identify areas of
opportunity to
improve the
customer
experience and
business efficiencies

Collectively develop
a plan with short,
medium and long
term solutions

Measure the current
customer satisfaction
level in the stores via
real time customer
satisfaction feedback

Implement the
recommended
ideas/solution in select
stores with strong project
and change
management

Measure the
implemented
solutions showing
business and
customer benefits

Ensure solutions are
sustainable and
continue to deliver
the desired results

We do this
by using a skilled group of professionals

specialising in retail change,
project management

and training services

CLX Training Types

5 types of training delivery methods:

In-Person Professional Facilitation

Access to professionally accredited training facilitators in Australia, New Zealand, Singapore, Hong Kong and UK

Content and Material Development

Professionally developed capability to write learning content for training programs across multiple platforms; in-person and online

e-Learning

Online training modules for team members to access on computers, phones and tablets at home or at work

Experiential Training

Training methodology that simulates real life scenarios in a controlled environment so participants can put theory to practice to enhance their learning experience

Virtual Reality Simulation & Training

A training methodology that can create real life scenarios in a risk free way at any location at an affordable cost to organisations

  • In-Person Professional Facilitation

    Access to professionally accredited training facilitators in Australia, New Zealand, Singapore, Hong Kong and UK

  • Content and Material Development

    Professionally developed capability to write learning content for training programs across multiple platforms; in-person and online

  • e-Learning

    Online training modules for team members to access on computers, phones and tablets at home or at work

  • Experiential Training

    Training methodology that simulates real life scenarios in a controlled environment so participants can put theory to practice to enhance their learning experience

  • Virtual Reality Simulation & Training

    A training methodology that can create real life scenarios in a risk free way at any location at an affordable cost to organisations

Training Programs

CLX optimised training programs with several modules

Living Service

A program that helps team members understand the importance and power of delivering great service, teaching them key skills, verbal and body language and a customer centric mindsets

Topics Covered

  1. Customer centric
  2. Cultural change
  3. Customer awareness
  4. Ways of working & placing customers first
  5. Refunds & exchanges
  6. What good looks like
  7. Keeping and measuring success (customer metrics)

Customer Service Leadership Training

A training programs targeted at store managers and regional managers to develop their awareness and skills about the power of placing the customer first

Topics Covered

  1. Personal skills
  2. Customer experience
  3. Motivation
  4. Reward and recognition
  5. Sustainability training
  6. Metrics and feedback

Click and Collect

A program that helps store teams understand the process, timing and engagement with customers as they fulfill their online order experience

Topics Covered

  1. Operational processes & DILO
  2. Store success criteria
  3. Customer feedback
  4. Set up for success & planning and administration
  5. Business assurances

Fast & Friendly

A program that trains team members how to create a balance between processing transactions quickly without compromising the customer experience.

Topics Covered

  1. Checkout operations
  2. Setting up for success
  3. Scanning techniques, scan rates & Scanning accuracy
  4. Bag packing techniques
  5. Product knowledge
  6. Customer engagement & customer service
  7. Cash management

Self Checkout

A program that helps stores and team members on-board the new self checkouts and/or the addition of more self checkouts

Topics Covered

  1. Managing the self checkout area, its queues and Interventions
  2. Best operating practices and housekeeping
  3. Customer engagement and interaction
  4. Operating a self checkout and cash management
  5. Trouble shooting & technical issues
  6. Managing loss