CLX is a specialist, global retail consultancy with particular expertise in customer service, front end transformation and the discovery of efficiencies, enabling retailers to reinvest back into the customer experience.
We not only provide consultation on checkout transformation, hardware and systems, team member capability/training but also cutting edge innovation solutions that create a standout competitive advantage.
CLX believes that retailers should always put customers at the centre of its thoughts, processes, service and products at whatever cost. The way we help retailers achieve this is through dedicating our time, passion and knowledge using people that are like minded, understanding and energetic.
CLX helps organisations unlock efficiencies, pay & reinvest in customer initiatives and stay ahead of the trend delivering customer centric services
What We Offer
EXPERIENCE
Experience
Over 30 years of experience in medium to large retail organisations
TRAINING
Training
Team member training solutions ranging from in-person facilitated training to eLearning
CUSTOMER SOLUTIONS
Customer Solutions
End to end customer journey solutions – removing the pain points / friction from the customers shopping journey
BEST PRACTICE
Best Practice
Front end checkout efficiencies, optimal checkout layout, scanning accuracy and innovation
SYSTEM TRANSFORMATION
System Transformation
Transformation through system changes (POS, BOS, loyalty, rostering etc)
INNOVATION
Innovation
New innovation solutions to help future proof offline stores
RESOURCES
Resources
Access to globally experienced project management and change management resources
CASH MANAGEMENT
Cash Management
Cash management solutions: process, hardware and innovation
BUSINESS IMPROVEMENT
Business Improvement
Unlocking efficiencies throughout the end to end store retail process
PAYMENT
Payment
Seamless payment solutions to help customers and retailers manage the finalisation stage of the transaction